Effective Date: 16 September 2026

1. Introduction

Surlavish Technologies (“Surlavish”, “we”, “us” or “our”) is an international IT company serving clients worldwide. This Privacy Policy explains how we collect, use, store and protect the personal information of everyone who visits our website or works with us as a client.

By using our website or our services, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Contact details such as your name, email address, phone number and company name, when you fill in a form, request a quote or contact us directly.

• Project information you share with us, such as business details, website content, brand assets and any login access needed to deliver our services.

• Billing information required to process payments for our services.

• Technical information such as your IP address, browser type, device type and the pages you visit on our website, collected automatically through cookies and similar tools.

3. How We Use Your Information

We may use your information:

• To respond to your enquiries and provide quotes for our services.

• To deliver the services you have hired us for, including website development, advertising campaigns, SEO, content creation and video editing.

• To communicate with you about your ongoing projects.

• To process payments and keep accurate billing records.

• To improve our website and the way we work with clients.

• To send updates about our services, only when you have agreed to receive them.

4. Cookies

Our website uses cookies to understand how visitors use our site and to improve your browsing experience.

You can control or disable cookies through your browser settings at any time. Disabling cookies may affect how some parts of our website work.

Where required by law, we request your consent before placing non-essential cookies on your device.

5. Sharing Your Information

We do not sell your personal information to anyone.

We may share your information with:

• Trusted service providers who help us run our business, such as payment processors, hosting providers and advertising platforms including Google and Meta.

• Government authorities, if required by law.

We require any third party we work with to keep your information secure and to use it only for the purpose we have shared it for.

6. Data Security

We take reasonable technical and organisational steps to protect your information from loss, misuse or unauthorised access.

However, no method of storing or sending information over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We keep your personal information only for as long as it is needed to provide our services, meet legal requirements or resolve any disputes.

Once it is no longer needed, we securely delete or anonymise it.

8. Your Rights

Depending on where you are located, you may have the right to access, correct, update or request deletion of your personal information.

You may also have the right to object to certain uses of your data or ask us to limit how we use it.

To exercise any of these rights, please contact us using the details at the end of this policy.

9. International Clients

As we work with clients across different countries, your information may be transferred to and processed in countries other than your own, including Pakistan, where our main office is based.

We take steps to make sure your information is handled with the same level of care no matter where it is processed.

For international clients, including those in the EU/UK, cross-border data transfers are conducted using appropriate legal safeguards to ensure your data remains protected under applicable privacy laws.

10. Children’s Privacy

Our services are intended for businesses and individuals over the age of 18.

We do not knowingly collect information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons.

Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Surlavish Technologies
Royal Arcade Plaza, Mingora Swat, 19130
Phone: +92 306 8886980
Email: contact@surlavish.com