Effective Date: 16 September 2026

1. Introduction

These Terms and Conditions (“Terms”) govern the relationship between Surlavish Technologies (“Surlavish”, “we”, “us” or “our”) and any client (“you”, “your”, “Client”) who hires us for our services.

By confirming a project with us, whether in writing, by email or by making the initial payment, you agree to these Terms.

2. Our Services

We provide the following services to clients worldwide:

• Custom Website and Portal Development

• Web Development using CMS

• E-commerce Store Development and Growth

• Google Ads and Meta Ads

• TikTok Ads and Growth

• TikTok Shop Management

• SEO, GEO and AEO Services

• AI Content Creation

• Branding and UI/UX Designing

• Video Editing

• Social Media Marketing and Management

The exact scope, deliverables and timeline for each project will be agreed with you separately before work begins.

3. Project Kickoff and Payment

For one-time projects, we require 60% of the total project fee in advance before work begins. The remaining 40% is due on completion of the project, before final files or access are handed over.

For services that run over 3 months, such as ongoing marketing or SEO packages, we charge 60% of the monthly fee at the start of each month and the remaining 40% at the end of that month, once the agreed work for that month is complete.

All payments should be made through the method agreed with our team.

Late payments may delay project timelines or pause ongoing services until outstanding dues are cleared.

4. Client Responsibilities

To keep your project on track, you agree to provide the information, content, feedback and access we need in a timely manner.

Delays caused by late feedback or missing content may extend the agreed timeline.

5. Revisions

Each project includes an agreed number of revisions, which will be confirmed with you before work begins.

Additional revisions beyond this may be charged separately.

6. Intellectual Property

Full ownership of the final website, design or content we create for you transfers to you once payment is complete.

Until then, all work remains the property of Surlavish Technologies.

We may showcase completed projects in our portfolio unless you ask us not to.

7. Confidentiality

We treat all information you share with us as confidential and will not share it with third parties without your permission, except where needed to deliver the service or as required by law.

8. Termination

Either party may end an ongoing engagement by giving 1 month of written notice.

All outstanding dues must be cleared before the engagement is considered closed.

Any work completed up to the termination date will be handed over once payment is settled.

9. Limitation of Liability

We work carefully to deliver quality services, but we are not responsible for indirect losses, such as loss of business or profit, that may result from using our services.

Our total liability for any project will not exceed the total amount paid by you for that project.

10. Governing Law

These Terms and Conditions, and any agreements or disputes arising out of or related to our services, shall be governed by and construed in accordance with the laws of Pakistan, without regard to its conflict of law principles.

As an international business serving clients worldwide, Surlavish Technologies provides services globally under standard international commercial practices. However, any legal claims, proceedings, or litigation arising under these Terms shall be subject to the exclusive jurisdiction of the competent courts in Pakistan.

11. Changes to These Terms

We may update these Terms from time to time.

The latest version will always be available on our website, and continued use of our services means you accept the updated Terms.

12. Contact Us

For any questions about these Terms, please contact us:

Surlavish Technologies
Royal Arcade Plaza, Mingora Swat, 19130
Phone: +92 306 8886980
Email: contact@surlavish.com